Five steps from cracked wall to fixed wall.
No call centres, no franchise scripts, no national contractor turning up two weeks later. Here is exactly what happens after you press submit.
1. Tell us what you're seeing
Submit the form with a quick description of the cracks, movement or symptoms, your postcode and the kind of property. Two minutes is enough.
2. We match you to a local specialist
We look at the postcode, the property type and the likely cause, and pass your enquiry to one or more vetted specialists who already work that ground.
3. The specialist contacts you
They call or email directly, usually within one working day, and arrange a site visit at a time that suits you. No obligation, no chase from us.
4. Survey, monitoring or repair
Depending on what they find, the next step might be a structural survey, a period of monitoring, a drain check, resin injection or full underpinning. They handle the technical side; you choose whether to proceed.
5. Insurer and aftercare
If insurance is involved they liaise with the loss adjuster, agree the scope of works, complete the repair and provide the paperwork your insurer needs to close the claim.
A few honest details about each step
Step one looks like a simple form, but the detail you give shapes everything that follows. Mention when the cracks first appeared, whether they have widened, how close mature trees sit to the house, and whether anyone has dug up the road or repaired drains nearby. Five extra sentences saves a wasted site visit.
Step two is where the focus on Buckinghamshire pays off. A specialist who routinely works on Aylesbury Vale clay knows that hot summers tighten the cracks before autumn opens them up again. A specialist used to Chiltern chalk knows to look for swallow holes and old flint workings before recommending underpinning. Sending the right firm matters more than sending the closest firm.
Step three is run by the specialist, not by us. You will hear from them directly, with their own company name, their own phone number and their own diary. We do not sit between you and the conversation, and we do not pass the same lead to ten different firms.
Step four is where the real money decisions live. A structural engineer will normally charge a few hundred pounds for an inspection and report. Monitoring is usually free if your insurer is involved. Resin injection on a typical Bucks semi runs into low five figures. Mass concrete underpinning can run higher. The specialist explains what they recommend and why, in writing, before any commitment.
Step five only matters if you are claiming on insurance. If you are, the specialist deals with the loss adjuster on your behalf, supplies the certificates your insurer needs, and times the repair around any monitoring period the insurer has set. If you are paying privately the process is the same minus the paperwork.
What it costs you to use Subsidence Bucks
Nothing. We do not charge homeowners for an introduction, we do not take a cut of the repair quote, and we do not lock you in. If the specialist who calls is not the right fit, tell us and we will pass the enquiry to a different one or simply close it.
How long the whole thing takes
From form to first phone call: usually under one working day. From first phone call to site visit: typically within the same week. From site visit to a clear plan in writing: another week or two. From plan to completed repair: weeks for resin injection, several months for traditional underpinning, longer if your insurer wants a full year of monitoring first.
Most homeowners we hear back from say the bit they appreciated most was simply having one named person they could call back with a question, instead of being passed round a contact centre. That is what the process is built around.