Privacy Policy

Who runs this site

Subsidence Bucks operates subsidencebuckinghamshire.co.uk as an enquiry service for homeowners in Buckinghamshire who are dealing with cracks, foundation movement or related structural issues. We are not the company that carries out underpinning, resin injection, ground investigations or structural surveys. Our role is to take your enquiry and pass it to one or more vetted, qualified specialist companies operating in your area who can quote for or carry out the work.

Once a specialist company receives your details they become an independent data controller for those details and will contact you in their own name. This policy covers what we do with your information up to that point, and the basis on which we share it onward.

The data we collect from you

When you fill in an enquiry form we ask for your full name, phone number, email address and the service you are interested in. The message field is optional and many people use it to describe what they are seeing on their property, including approximate location, postcode or address. Anything you choose to type into that box becomes part of the enquiry.

If you contact us by replying to a confirmation email we keep that correspondence. We do not run a public phone line; everything routes through the form for the reasons described in the section on how we use the data.

Data we collect automatically

The website logs standard technical information when you visit, including IP address, browser type, device type, the pages you view, the page that referred you, and the rough geographic region your IP suggests. We use this for fraud prevention, error tracing and to understand which pages homeowners actually find useful.

Why we are allowed to use your data (UK GDPR Article 6)

Two lawful bases sit behind everything on this site. The first is consent: when you submit the enquiry form having read the notice immediately above the submit button, you actively agree to your details being passed to qualified specialist companies in your area. You can withdraw that consent at any time by emailing us through the contact form, although that will not unwind any introduction already made.

The second is legitimate interests: running an introducer service that connects homeowners with relevant local trades is a legitimate business activity, and our use of basic technical data to keep the site working and free of abuse falls under the same heading. We have weighed those interests against the rights of visitors and we believe the use described here is what a reasonable homeowner would expect when filling in a subsidence enquiry form.

How we use the data

The enquiry itself is used to match you to one or more qualified specialist companies who already work in your postcode and have relevant experience for the kind of property and ground you describe. We may also reply directly to confirm receipt, ask a clarifying question, or check that the specialist made contact.

Aggregate, non-identifying information helps us improve the site, write better content, and identify any technical faults. We never sell your information and we do not use it to send unrelated marketing.

Who we share data with

The categories of recipient are limited and described here in plain terms. Your enquiry is passed to vetted specialist companies operating in Buckinghamshire who can quote for or carry out the requested work. Our hosting provider stores the website itself and the enquiry while it is in transit. Our email and form-handling provider routes the form submission to the right inbox. A small number of analytics tools tell us, in aggregate, which pages are read and how long for.

Once a specialist company receives the enquiry they become a separate, independent data controller. Their own privacy policy then governs how they handle your information. They are required by their agreement with us to use your details only to follow up on your enquiry.

International transfers

The site is operated and hosted in the United Kingdom. A small number of our processors are based in the European Economic Area or in countries the UK Government considers to provide an adequate level of data protection. Where data is transferred outside the UK and EEA we rely on either an adequacy decision or the UK International Data Transfer Addendum (IDTA) to standard contractual clauses, so the same safeguards travel with the data.

How long we keep enquiries

Active enquiries are kept while the work is being arranged or completed. After that, enquiry data is retained for up to 24 months in case of a dispute, an insurance question or a follow-up complaint about a specialist. Technical and analytics logs are kept for shorter periods, typically 12 months. After the retention period the records are deleted or fully anonymised.

Your rights under UK GDPR

You can ask us for a copy of the personal data we hold about you. You can ask us to correct anything that is wrong, to delete data that we no longer need to keep, to restrict how we use it, or to send a portable copy to another organisation. You can object to processing carried out under legitimate interests, and you can withdraw any consent you have given. To use any of these rights, contact us through the form on the contact page and tell us which right you want to exercise.

If you are unhappy with how we have responded you have the right to complain to the Information Commissioner’s Office at ico.org.uk, although we would always rather have the chance to put things right first.

Cookies and tracking

The site uses a small number of cookies and similar technologies. Strictly necessary cookies keep the site running. Analytics cookies count visits in a way that does not personally identify you. If we ever add advertising conversion pixels we will list them here and you will have the option to refuse them.

Children

This service is intended for homeowners and is not directed at anyone under 16. We do not knowingly collect data from children.

Security

Form submissions are sent over HTTPS, stored on access-controlled systems, and only made available to the specialist company assigned to your enquiry. We apply reasonable technical and organisational measures to protect your data, although no internet service can promise absolute security.

Changes to this policy

If we change how we handle data we will update this page and refresh the date at the top. Material changes will be highlighted in the introduction so you do not have to read the whole policy again to see what has moved.

Contacting us about your data

The quickest route is the form on our contact page. Tell us this is a data request and we will respond within one calendar month, in line with UK GDPR.